Returns & Exchanges, International Shipping
Returns and Exchanges
Shoes, apparel and accessories can be exchanged or returned within 30 days of purchase.
Please contact us at firstname.lastname@example.org to return or exchange.
Velaasa will provide a prepaid return shipping label for free returns or exchanges within the United States. We are unable to offer a free return shipping label on international orders.
Information on International Shipping
At checkout for international orders please include your email and active phone number to assure fast and easy delivery.
All orders ship from the United States with the exception of the Velaasa Europe collection on our website,. The cost of International Shipping price is calculated by our international shipping provider DHL. Once your package has arrived in your country, DHL will contact you for payment of any Duties and Taxes required by your country. Duty and import fees vary by country and are the responsibility of the customer through the DHL delivery process.
Products on the website within the Velaasa Europe page ships from France to addresses within the European Union for less expensive shipping rates. Duty and import fees vary by country and when ordered from the Velaasa Europe collection are based on orders received from France. Fees are the responsibility of the customer through delivery process in your country.
We offer a 12 month warranty against manufacturing defects for our Velaasa line of throwing equipment. Claims are subject to physical and/or photo inspection. Team orders with custom color requests are not covered under this policy. Impacts to cages, backstops or other objects in throwing area that break the implement are not covered by this warranty.
Shoes, apparel and accessories can be returned or exchanged within 30 days of purchase. Velaasa will provide a prepaid return shipping label for free returns or exchanges within the United States. At this time, we are unable to offer a free return shipping label to customers outside of the United States, and the cost of the duty or import taxes is the responsibility of the purchaser.
Email us at email@example.com with any questions!